Requirements:
· Bachelor’s degree or diploma in hotel management or related field
· Minimum of 1 years of relevant experience in a similar capacity
· Commitment to exceptional guest service with a passion for the hospitality industry
· Ability to find creative solutions, offering advice and recommendations
· Personal integrity, with the ability to work in an environment that demands excellence, time and energy
· Experienced in using Hotel Systems on various platforms especially VHP
· Strong communication skills
· Fluent in written and verbal English communication
· Willing to be located in Bali
Responsibility:
· Managing and handling end-to-end check-in and check-out process
· Greeting guests upon arrival and making them feel welcomed
· Providing front desk services to guests
· Assigning rooms and taking care of administrative duties
· Delivering mail and messages
· Processing guest payments
· Coordinating with bell service and staff management
· Being a source of information to guests on various matters such as transport and restaurant advice
· Processing meal and beverage requests
· Accommodating general and unique requests
· Diffusing conflict or tense situations with guests